Refund policy

We offer a 30-day return policy, allowing you 30 days from the date of receipt to request a return.

Eligibility:
To be eligible for a return, items must:
- Be in the same condition as received.
- Remain unworn, unused, and include all original tags and packaging.
- Be accompanied by a receipt or proof of purchase.

How to Start a Return: 
1. Contact us at contact@richiedeluna.com to initiate the return process.
2. Returns must be sent to: 11850 BISCAYNE BOULEVARD PMB 381, MIAMI FL, 33181.

Upon approval, we will provide a return shipping label and detailed instructions for returning your item. Please note that items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at contact@richiedeluna.com.

Damages and Issues:
Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, contact us immediately so we can address the issue.

Exchanges:
For a quick exchange, return the item you have and, upon acceptance of the return, place a new order for the desired item.

Refunds:
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If you do not see the refund after 15 business days, please contact us at contact@richiedeluna.com.